HOW LONG WILL IT TAKE TO GET MY ORDER?
Please allow 3-5 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders usually deliver within 3-5 business days from when we ship your order but this may vary depending on where you live and UPS.
TRACKING SHOWS MY PACKAGE IS DELIVERED BUT I CAN'T FIND IT.
Once a package is picked up and scanned in by USPS or any other courier service, the shipping and delivery status is no longer within our control. Sól & Flóra will not be able to replace missing or stolen packages at this time. Please reach to the courier directly for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.
I ENTERED THE WRONG SHIPPING ADDRESS. CAN YOU CHANGE IT?
Unfortunately, we are unable to make changes to orders that are placed on our system. Sól & Flóra does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of